Contact us
Last updated: 2026-11-02T10:33:56+00:00
Written records suit us better than conversations that cannot be checked afterwards, so this page carries neither a phone number nor a contact form.
Write to [email protected] for anything concerning this website: an error in the text, a broken link, a question about the privacy or cookie pages, or a page that pretends to be us.
Account, payment and bonus questions
The gaming platform, not this website, is where these must be dealt with. Use the in-account live chat for routine questions, and the platform's support email for anything formal or document-based. Unlocking an account, paying out a withdrawal or reinstating a bonus is beyond what an email to us can do, because account access sits outside our reach.
What to include
- Include the email address tied to the account, so the case can be located.
- Note the precise moment it happened, date, time and your time zone.
- Visible problems are best shown with a screenshot.
- The transaction reference, where the question concerns a payment.
Those four details are usually enough to check a case right away. A day slips away whenever the initial reply has to ask for information that was left out.
Response times
A fixed number of hours is not something promised on this page. The time of day affects it, and a pledge that cannot survive the graveyard shift is worse than never offering one. Replies follow the sequence in which messages arrive.
Complaints
Should the platform's response leave your problem unsolved, put your request in writing and take it up through the operator's own complaints procedure. Once you have gone as far as that route allows, move on to the authority behind the licence, whose contact details are in the platform's footer.
We will never ask for your password, a card number or a one-time code by email. No one acting for us will ask for it either. 18+ only.